Hi Carri,
I'm sorry to hear the mug wasn't what you expected, especially since it was intended as a gift. Our mugs are printed by a production partner using a sublimation process, and ship directly to the customer While it doesn’t happen often, from time to time, an imperfect mug will make it through their quality control. We care a lot about our products and customers and are always here to help make things right.
I hope you know for future reference that you can reach out to us directly for any reason! We love hearing from our customers no matter what. And we're always ready to replace any item that arrives with a manufacturing defect. We never want any customer to be unhappy!
We will be sending replacement mug on the way for you. Please respond to our email to confirm your shipping address and we will make sure you receive a perfect mug!
Thank you for supporting our small business.
With regards,
Sandi
Artist and Owner of Spooky Cat Press