Spooky Cat Press Shipping Policy

Thank you for shopping with Spooky Cat Press! Please review our shipping information below for processing times, estimated delivery times, shipping rates, tracking, and international orders.

Domestic Shipping Rates

Clothing and Mugs ship FREE within the United States.

Shipping rates for Greeting Cards, Gift Wrap, Stickers, Art Prints, Phone Cases, and other eligible items are calculated at checkout based on the package, shipping destination, and carrier service selected.

Available shipping options and rates will be displayed at checkout before you complete your purchase.

Processing & Estimated Delivery Times

Delivery times vary depending on the product and where your order is fulfilled.

Paper Goods, Socks, Totes & Orlando-Fulfilled Items: Orders are typically processed within 2–3 business days, plus transit time. Delivery time after shipment will depend on the carrier and shipping service selected.

T-Shirts, Mugs & Phone Cases: Please allow approximately 7–10 days from the date you place your order for delivery. This estimate includes production and shipping time.

Dresses, Skirts & Button-Ups: Please allow approximately 10–14 days from the date you place your order for delivery. This estimate includes production and shipping time.

These are estimated timeframes and are not guaranteed delivery dates. Orders may take longer during holidays, high-volume periods, severe weather, or carrier delays.

Orders with Multiple Products

Ordering different types of products? Your order may be fulfilled from more than one location and arrive in separate packages.

You may receive multiple shipping confirmation emails and tracking numbers as each part of your order ships.

Shipment Confirmation & Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

International Shipping

We currently offer international shipping on Greeting Cards to select countries and regions, including Canada, Mexico, parts of South America and Europe, Taiwan, and Japan.

Available international shipping destinations and shipping rates will be displayed at checkout.

International shipping charges are calculated based on the destination and available carrier options. A $3.99 USD handling fee applies to international shipments.

All international orders are final sale and are not eligible for returns or exchanges.

If your international order arrives damaged, defective, or incorrect, please contact help@spookycatpress.com so we can review the issue and help make it right.

International Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in our shipping charges.

Customs processing may also result in additional delivery delays outside of our control.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged or defective, or you receive the wrong item, please contact us at help@spookycatpress.com as soon as possible.

Please include your order number and photos of the item and packaging when possible. We’ll review the issue and make it right with a replacement or refund, as appropriate.

Lost Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our direct control.

If your tracking information indicates a problem or your package appears to be lost in transit, please contact help@spookycatpress.com with your name and order number.

We’ll do our best to help locate your package and work with the carrier when possible.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We may be able to update the address if your order has not yet shipped or entered production.

Once an order has entered production or shipped, address changes are not guaranteed.

Orders shipped to an incorrect address provided by the customer are not guaranteed to be replaced.

Returns

Please see our Return & Refund Policy for complete return information.

Eligible domestic returns must be requested within 15 days of delivery and are issued as store credit only.

Damaged, defective, or incorrect items are handled separately according to our Return & Refund Policy.