Spooky Cat Press Return & Refund Policies

We want you to love your Spooky Cat Press order! If something isn’t right, please contact us and we’ll do our best to help.

Email us anytime at help@spookycatpress.com

Policies by Product

You have 15 days after delivery to request a return.

To be eligible for a return, items must be unused, unworn, and in their original condition. Paper goods must also be unopened.

All eligible returns are issued as store credit only.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Final sale items and gift cards are not eligible for return.

Our clothing is made to order, which means we do not have inventory or sizes on hand.

Clothing may be returned within 15 days of delivery for store credit. Items must be unworn, unused, and in their original condition.

Customers are responsible for return shipping costs. We will provide a prepaid return label and the cost of the label will be deducted from your store credit.

Need a different size? We got you!

Because our clothing is made to order with a print-on-demand partner, we are unable to offer direct size exchanges

STEP 1: Return your original item for store credit

STEP 2: Apply your credit to place a new order in the new size you need.

Please email us with any questions and we will help you with the process!

help@spookycatpress.com

Need a different PJ size? Our PJs are stocked in limited runs, so sizes may sell out. Contact us as soon as possible and we can check availability. We cannot guarantee that another size will be available for exchange.

Items must be unused, unworn, and in their original condition and packaging.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Greeting Cards, Gift Wrap, Journals, Socks, Tote Bags, Art Prints, and other paper goods may be returned within 15 days of delivery for a store credit. These items are not exchangeable.

Items must be unused and in their original condition and packaging. Paper goods must also be unopened, when applicable.”

Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Used, opened, or final sale items are not eligible for return.

We offer international shipping to select countries.

All international orders are final sale and are not eligible for returns or exchanges.

Please carefully review your items, sizes, and shipping address before placing an international order.

If your order arrives damaged, defective, or incorrect, please contact us at help@spookycatpress.com so we can review the issue and help make it right.

FAQs

If your package appears to be lost in transit, please contact us at help@spookycatpress.com with your name and order number. We are here to help you!

We ship using USPS and UPS and will do our best to help locate your package and work with the carrier when possible.

Standard Returns: All eligible returns, including returns for sizing or a change of mind, are issued as store credit only. Store credit is issued after we receive and inspect your returned item.

Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or incorrect, please contact us right away. We’ll make it right with a replacement or refund to your original payment method, as appropriate.

Refunds to the original payment method are not offered for standard returns.

Email help@spookycatpress.com within 15 days of delivery to request a return.

Once your return is accepted, we’ll email you return instructions and a return shipping label.

Please do not send items back without contacting us first. Returns sent without prior approval will not be accepted.

Once we receive and inspect your return, your applicable store credit or refund will be processed.

We are unable offer direct exchanges for print on demand items such as: Dresses, Skirts, T-Shirts, phone cases, and mugs.

If you need a different size or item, return your eligible item for store credit and use your credit to place a new order.

Please keep in mind:

Made-to-order clothing: The new size must be ordered separately.

Limited-run PJs: Your preferred replacement size may sell out and cannot be guaranteed.

If your return is due to a damaged, defective, or incorrect item, we will cover the applicable return shipping cost.

Customers are responsible for return shipping costs on other returns. If we provide a prepaid return label, the cost of the return label will be deducted from your store credit.

Original shipping charges are non-refundable unless the package was lost by the carrier.

Contact us as soon as possible at help@spookycatpress.com

  • Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has shipped to the address provided at checkout, we are not responsible for packages that are lost or delivered to an incorrect address due to an address entered incorrectly by the customer. Replacement orders are not guaranteed in these cases.

  • If your order is being fulfilled from our Orlando office and has not yet shipped, we may be able to update the shipping address.

  • For made-to-order clothing, mugs, and phone cases, orders are sent to our printing partners for fulfillment. Once an order has entered the printer’s production queue, we may not be able to change the shipping address. We will do our best to intercept or update the order when possible, but changes are not guaranteed and may cause shipping delays.

Please inspect your order when it arrives and contact us at help@spookycatpress.com as soon as possible if an item is damaged or defective, or if you received the wrong item. We will make it right!

We’ll review the issue and make it right with a replacement or refund, as appropriate.

Return & Exchange Policy

We want you to love your Spooky Cat Press order! If something isn’t right, please contact us and we’ll do our best to help.

You have 15 days after receiving your order to request an eligible return. Returned items must be unused, unworn, and in the same condition in which they were received. Items that have been used, worn, opened when applicable, or marked final sale are not eligible for return.

All standard returns are issued as store credit only. This includes returns due to sizing, change of mind, or other reasons unrelated to an item being damaged, defective, or incorrect. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Clothing Returns

Our clothing is made to order through our print-on-demand partners, which means we do not keep clothing inventory or sizes on hand.

Eligible clothing may be returned within 15 days of delivery for store credit only. Clothing must be unworn, unused, and in its original condition.

Because our clothing is made to order, we are unable to offer direct size exchanges. If you need a different size, return your original item for store credit and use that credit to place a new order in your preferred size.

PJ Returns

Our PJs are stocked in limited runs and may be returned within 15 days of delivery for store credit only. PJs must be unworn, unused, and in their original condition.

If you need a different size, you may return your original PJs for store credit and use that credit to place a new order if your preferred size is still available.

Because our PJs are produced in limited quantities, we cannot guarantee size availability for a replacement order.

Paper Goods, Socks & Totes

Greeting Cards, Gift Wrap, Art Prints, Socks, Totes, and other eligible products may be returned within 30 days of delivery for store credit only.

Items must be unused and in their original condition and packaging. Paper goods must also be unopened when applicable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible.

We’ll review the issue and make it right with a replacement or refund to your original payment method, as appropriate.

How to Make a Return

To request a return, please contact help@spookycatpress.com within 15 days of delivery.

Once your return is approved, we will email you return instructions and, when applicable, a prepaid return shipping label. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs on standard returns. If we provide a prepaid return label, the cost of that label will be deducted from your store credit.

Once your return has been received and inspected, we will process your store credit. If a refund to your original payment method has been approved for a damaged, defective, or incorrect item, please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

We do not offer direct exchanges for most items.

If you need a different size or item, return your eligible item for store credit and use your credit to place a new order.

Please keep in mind that made-to-order clothing must be reordered in the new size, and PJ sizes are subject to availability.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If your order is being fulfilled from our Orlando office and has not yet shipped, we may be able to update the shipping address if you contact us promptly.

For made-to-order clothing, mugs, and phone cases, orders are sent to our printing partners for fulfillment. Once an order has entered the printer’s production queue, we may not be able to change the shipping address. We will do our best to intercept or update the order when possible, but changes are not guaranteed and may cause shipping delays.

Once an order has shipped to the address provided at checkout, we are not responsible for packages that are lost or delivered to an incorrect address due to an address entered incorrectly by the customer. Replacement orders are not guaranteed in these cases.

Lost Packages

We ship using USPS, UPS, and other applicable shipping carriers. Once a package has been handed over to the carrier, its delivery is outside of our direct control.

If your package appears to be lost in transit, please contact us at help@spookycatpress.com with your name and order number. We will do our best to help locate your package and work with the carrier when possible.

International Orders

We offer international shipping to select countries.

All international orders are final sale and are not eligible for returns or exchanges.

Please carefully review your items, sizes, and shipping address before placing an international order.

If an international order arrives damaged, defective, or incorrect, please contact us at help@spookycatpress.com so we can review the issue and help make it right.

Final Sale Items & Gift Cards

Items marked final sale and gift cards are not eligible for return or exchange.